Terms of Service
Buyer Terms
Customer Agreement: As the customer you are agreeing you have read the item description and shipping information.
Limited Release
Once an order is placed your cart will show an ETA for your order . Once tracking is provided items take 2-3 business days. Upon rare cases shipment may take longer . We do not offer refunds related to shipping delays for any reason. For expedited shipping please message us prior to your order.. We are not responsible for any import fees or additional charges by your local mail distributor. Shipping and Delivery may change based on Holidays and are subject to Hours of Operation. All items are shipped USPS Priority Mail with tracking, double box & full peace of mind insurance on your product.
Standard Release
Once an order is placed a tracking number is provided within 1-3 business days. Once tracking is provided items take 2-3 business days. Upon rare cases shipment may take longer . We do not offer refunds related to shipping delays for any reason. For expedited shipping please message us prior to your order.. We are not responsible for any import fees or additional charges by your local mail distributor. Shipping and Delivery may change based on Holidays and are subject to Hours of Operation. All items are shipped USPS Priority Mail with tracking, double box & full peace of mind insurance on your product.
Additional Terms
Once you receive a product you have 30 days to return your product. Be advised we are an online marketplace and sellers agree to a 30 day window. After 30 days we will not honor a refund. You may not return used goods for any reason. All items are labeled with a security tag and unique consignment code to ensure items are not used or deconstructed for any reason. Returns are null and void if buyers choose to (deconstruct a shoe) remove or damage accessories, laces or insoles. Claims expressed from companies competing for our business will not be honored. You must receive an approved third party to review any concerns. If you are under 18, you may order only with involvement of a parent or guardian. All shoes have passed through the basic guidelines of Nike & Adidas Brand quality control. We are not responsible for excess glue, minor mis-stitchings, and dust marks. Boxes are subject to minor marks. Please note footwear is hand crafted and is subject to minor flaws.
We reserve the right to deny returns outside of the return window due to buyers remorse. In the case an item is being returned in an unreasonable period of time we reserve the right to remove contact and close customer accounts. Buyers and sellers are given a 30 day window from order date to resolve any returns.
In the case an item is disputed for any reason the buyer is expected to resolve the matter with our team within 14 days. The buyer will be contacted to either return the item or close the case with the issuer of the card they paid with. Buyers will be contacted over phone call, email and text message to reach resolution. The buyer will be responsible for sending documentation showing the case / dispute has been closed and resolution has been met. The buyer must return the item in the case they do not have plans of sending the item back to our Consignment Department.
After 14 days from our request for resolution, we reserve the right to forward the dispute to collections. Reasons this would include are failure to return product & failure to provide written documentation for a closed case with card company & failure to respond to messages sent from our support team. Billing errors do happen and we are aware. Our goal is to resolve these matters promptly. Once sent to collections buyer is responsible for covering the full cost of the item plus a 33% collections fee. Buyer's credit history will be impacted by non-payment for the product they ordered. Any repayment must be paid directly to collections as we have transferred your case to their authority. Unpaid debts will be reported to Transunion, Equifax & Experian if there is no payment recorded within 90 days of the date of dispute from your card issuer. We strive to have a clear communication with our valued customers and consignors.